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Brisbane, Queensland Australia
"Step out of the ordinary and into a world of wheels with Ace Rental Cars, situated in the vibrant city of Brisbane." Discover the diverse fleet of cars, from compact sedans to spacious 4WDs, perfect for exploring Australia's eastern coast. As a leading car rental company, Ace offers reliable vehicles, competitive rates, and 24/7 support, ensuring a hassle-free experience for your trip. With multiple drop-off and pick-up locations throughout Brisbane, you'll never be far from the action. Take the stress out of transportation and let Ace Rental Cars get you on the road to adventure.
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6 months ago
AVOID!!!! I used Enjoy Travel to book a car with Ace Rent a Car. After arriving in Iceland (06/11/2024), I made my way to the Ace Rent a Car office where I was greeted by a very rude staff member who even had a airpods in listening to music. I was told that I would need to pay a deposit of £2000 for the car, contradicting the contract which stated approx £108. I then had to abandon the car and find another hire car as this was just unjustifiable. Neither Ace Rent a Car or Enjoy Travel would accept liability and give me a refund straight away to return the monies I had already paid for the falsely advertised hire car. I then had to travel back to the airport and a car through another company, this wasted my time and was more expensive as I had not booked in advance. In the end used Blue Car Rental who I could not recommend enough. USE BLUE CAR RENTAL RATHER THAN ACE RENT A CAR.
3 months ago
ACE Car rental, City Centre Katowich City -- Scammers, STAY AWAY!!! I rented a car for 2 days in Ace City Centre, Katowich City. When I gave back the car it was in a fine condition, though the receiver Mateusz and his colleague Kamil, has decided that the back seat of the car has stains on it, There weren't any stains at all !!! It was a rainy day and maybe a bit of humidity from our wet clothes wet it a bit, but we absolutely haven't used nothing but W A T E R in the car, no other liquid has touched it in our shift, so they just made up a damage for taking as much money as they wish from my deposit, 500 €... After a big argument they decided to take into their pockets "only" 500 zloty from the deposit claiming "car cleaning"... When I asked for a proof that this is what they paid to the car wash after my shift, they claimed they don't need to proof me anything at all... A horrible SCAMMERS. STAY AWAY!!!
5 months ago
The directions on how to get to the car rental that was located off-site from the LAX airport were not clear. A city bus needed to be taken to drop us off at a parking lot to take the shuttle to the rental place. They did not have the car model I rented so they gave me another larger model, which was not ready and had to be detailed...It was a long Waite and I did not get out with the car until their closing time. I waited more than 1 hour at the lot for the car. The check in was unorganized and very show. I had the car for 6 days and the GPS did not work and even though I called the local office, they stated there was nothin g they could do. I returned the car the day prior to my departure and I thought it would be an easy transaction...boy, was I wrong. You see, I have a handicap, I could not walk easily due to my hip joints as I was awaiting surgery. When I brought the car in, I asked if they could kindly call a cab for me to return to my hotel. A simple request that was met with two of their staff telling me, "our policy states that we will not do that." After 20 minutes of asking, I even asked if they can just give me the number and I will call, finally after another 5 minutes, a third person came to me with the number...no apology nothing, just here it is. I will never use ACE in California or any country where I travel (and I do allot of traveling internationally)...shame on them and shame on Avis for letting things like this happen from a company they own.
5 months ago
I was on a business trip/ Vacation in Orlando Florida made reservations a couple days before to guarantee the vehicle I wanted would there this is not my first rodeo I have been renting vehicles for years because my job. Can I said this was the worst experience of my life. First of all I was charged three times I'm very heated now but I said oh it's a human error they'll correct this mistake no the they returned one refund. Where is the corporate office? Why is the head quarters not returning any of my calls? To my fellow constituents save your money any other car rental but Ace fraudulent company I'm going to the BBB, Naacp, and then I'm getting an attorney they will not keep any of my money period you don't do business like this and up top of that you only get 200 free miles so you're very limited to your vacation. Like going to the beaches, Disney, or sight seeing. Shame travelers by ware
7 months ago
Ace/Drivo La Guardia Airport-NY: Please do NOT rent a car here, There are better options! I will not be in the future because I was not picked up by the shuttle, I was out in the cold, then I had a different company radio the Ace guy (it later turned into a Drivo purchase), he still didn't come, I ended up having to pay a different company to drive me to the Ace/Drivo building... while there, there were various unprofessional things going on, then they acted like I hadn't paid with my points, they misrepresented the upcharge, I thought I would just get my points back but it didn't happen, the customer service was supposed to call back and didn't, later they were supposed to call back by a certain time and didn't, then offered me $30 as an arbitrary amount- a pay off- which didn't rectify the misrepresentation, Don't waste your time! Go with somewhere more reputable and pay a couple extra dollars up front, you will likely have a much better day...